Privacy Policy & Terms

Website Terms & Conditions and Privacy Policy

Last Updated: [6th June 2025]

Welcome
By booking and attending sessions with Laura Uezzell Counselling, you agree to the following Terms & Conditions. These apply to all clients engaging in counselling or coaching services.

Services Provided
Counselling is for individuals seeking emotional healing, trauma support, and help with relational difficulties. It focuses on understanding emotional patterns and creating meaningful change.

Healing After Heartbreak Trauma-Informed Coaching is for individuals who have already completed significant emotional healing and are ready to break unhelpful patterns, build self-worth, and take practical steps toward a more fulfilling life.

All services are trauma-informed. Sessions are offered online via Zoom, or in person where applicable. Coaching is not therapy. Neither service is suitable for those in crisis. If you are in immediate danger or need urgent support, call 999 or go to A&E.

Eligibility
Counselling is available to individuals aged 18+.
Coaching is available to adults aged 18+ who are not in active psychological crisis and have completed previous therapeutic work.

I do not provide counselling or coaching to:
- Partners or family members of current clients
- Both individuals during or after couples therapy
This maintains neutrality and safeguards boundaries.

Confidentiality
Sessions are confidential, subject to legal and ethical limits. Information may be shared if:
- There is immediate risk of serious harm
- Disclosure is required by law (e.g. safeguarding, terrorism, court order)
- There is a compelling ethical or professional reason to act

In counselling, confidentiality applies to the individual client. In coaching, confidentiality applies within the coaching relationship.

Communication Between Sessions
Contact between sessions should be limited to email for practical matters like scheduling. I aim to reply within 48 business hours. Coaching clients on packages may use WhatsApp for guidance during working hours (Mon–Fri, 9–5 GMT).

Therapeutic or coaching content should not be shared via email or text.

Sessions and Attendance
- Counselling sessions are 50 minutes
- Coaching sessions are 60 minutes

Consistency supports progress. Please give advance notice if you are unable to attend.

Cancellations and Fees
- Sessions cancelled with less than 48 hours’ notice will be charged in full
- Fees must be paid in advance unless otherwise agreed
- Coaching package sessions expire after:
- 4 months (6-session package)
- 6 months (10-session package)
- Fees are listed on the website and may change with notice

If I need to cancel a session, I will give as much notice as possible.

Supervision and Registration
I receive regular supervision to ensure ethical, safe, and effective practice. I am a registered member of the British Association for Counselling and Psychotherapy (BACP). Coaching services are not subject to formal regulation.

Intellectual Property
All materials provided in sessions remain the intellectual property of Laura Uezzell and may not be reproduced or shared without written permission.

Privacy Policy
Your personal information is processed in accordance with the UK GDPR and Data Protection Act 2018.

What data is collected: Name, contact details, emergency contact, GP details, session notes, emails, payment records.

Why it’s collected: To deliver services, manage bookings, meet legal or ethical obligations.

Lawful basis: Contract, legitimate interest, and legal obligation.

Storage: Data is stored securely. Paper records are locked; digital records are encrypted or password-protected.

Retention:
- Counselling records are kept for 7 years
- Coaching records are kept for 5 years

Sharing: Data is not shared unless legally or ethically required (e.g. safeguarding, court order).

Your rights: You may request access to your data, corrections, or deletion where appropriate. Contact me to make a request.

Changes to Terms
These Terms & Conditions may be updated periodically. The most current version will always be available on this website. Continued use of services confirms your acceptance of any changes.

Contact
laura@laurauezzell.co.uk
Emergency: Call 999 or NHS 111